If you have a query regarding anything to do with Smartbookers.co.uk
and the services we offer then you may find the answer
below. Please contact
us If you can't find
the answer to your question below.
FAQ's for those hiring Caravans.
Q1a. Do you offer, for hire, your own
Q2a. Does it cost me anything to book a holiday through
this web site?
Q3a. When is a confirmed booking made
Q4a. Can you guarantee my holiday will be perfect?
Q5a. Do you offer Caravan holiday
Q6a. What about pets/ children/ same sex bookings etc?
FAQ's for those wanting to
list their Caravans.
Q1b. How much does it cost to list my
Q2b. How do you make your money from me then?
Q3b. When is a confirmed booking made?
Q4b. What information can I put on my listing?
Q5b. How do I receive the booking from a customer?
Q6b. What If a customer backs out at the last minute
and I have already paid you?
Q7b. Can I get preference over other
Caravans in the same categories?
Q8b. What happens If I want to constantly update my listing?
Q9b. What happens if my park is not
Answers for those hiring Caravans
you offer, for hire, your own Caravan accomodation?
No. SmartBookers does not own any Caravans. We do, however,
list a large number of other Caravans available
for hire across the UK so you will find
a wide variety of options.
Q2a. Does it cost me anything
to book a holiday through this web site?
Yes. There is a small fee to cover Bank charges of 3.5%. What we do is take the deposit on behalf of the
Caravan owner to ensure that both parties move
toward a completed transaction as soon as possible.
Q3a. Can you guarantee my
holiday will be perfect?
We only list the Caravans which the owners have
indicated are available to hire. We do not take any
responsibility for the holiday once it is passed directly
onto the Caravans owner. They will contact you
direct once you have made a reservation to confirm
the booking. Suitability of any particular park or
Caravans is the responsibility of the person booking.
If you are in ant doubt as to the suitability of any
Caravans or park, we would encourage you to contact
the owner or the park advertised for more information
prior to reserving your holiday.
Q4a. When is a confirmed
Once you are happy with your selection, you can make a reservation by paying a deposit through our website. We contact the owner whom will confirm the booking to you. At this stage, we will take a payment from your debit/credit card and pass this to the owner, minus a small handling fee. Once payment has been made, the booking is confirmed. Once confirmed, the contract exists between yourself and the owner.
you offer Caravan holiday insurance?
Not at present, please ensure you have adequate holiday insurance cover for your stay.
Q6a. What about pets/ children/
same sex bookings etc?
Each caravan listing is dIfferent in respect of these. Please check the details of each listing and contact the owner/site If necessary.
Answers for those wanting to list
much does it cost to list my Caravan ?
There is a one of Registration fee of £10 and that's it. Simply add your personal details and complete the
online form to add your caravan and availability/pricing to the site... and thats it!
Q2b. How do you make your
money from me then?
As it is really free for your listing, your very
own web page containing text, graphics, photos etc,
constant updates and submission to search engines then
we do charge a
£10 booking fee every time a successful booking
is made through this web site. This is deducted as
a 'handling fee' of £12 tajen from the deposit a customer makes.
Q3b. What information can
I put on my listing?
The listing comprises of some fixed information (such
as facilities etc), area for photos and a section to
list availability and pricing. In addition, a freeform
text area is provided for you to add addition information
specific to your accommodation or park. It is important
that you state any holiday restrictions (e.g. single
sex) as the contract will exist beween the customer
Q4b. When is a confirmed
Following a reservation form the customer, we will contact you and ask you to confirm the booking to us and the customer. Once this has been done, a contract exists between yourself and the customer. We will pass the deposit to yourself minus a small handling fee.
Q5b. How do I receive the booking
from a customer?
Bookings are made through an online form that is filled
in by the customer with all the information you require.
We then pass on the information to you, except contact
details, and If you would like to accept the booking
we immediately pass all the contact details onto you
to confirm it with the customer. If you are already
booked on the dates given or refuse the booking then
we get back to the customer with the reason why and refund full deposit.
However, you are expected to maintain the availability and pricing up to date and your service on the site may be removed If you fail to do so and customers provide negative feedback.
Q6b. What If a customer backs
out at the last minute and I have already paid you?
Once you have confirmed to the customer that the booking
is confirmed, a contract is made between yourself and
the customer. At this stage, it is at your discretion
whether to re-imburse the customer, but no refund can
be processed by SmartBookers Ltd.
I get preference over other Caravans in the same
Sorry but as the service is no cost, the units are
listed on a weighting system to match customers requirements.
There is no facility to sponsor a higher rating although
all Premier Owners will have a slightly higher weighting
added. As we use an advanced search facility it is
very unlikely a search would results in hundreds of
listings been displayed. Usually one page of listings
are displayed at a time due to the customers search
Q8b. What happens if I want
to constantly update my listing?
One of the great advantages of the Smartbookers website
is that you are in FULL control of updates so you
can make as many changes as you wish when you want.
The amount of information you publish is left up to
yourself as is the level of sophistication created
in your page. Although the updating of your web page
is very straight forward we are always there to help
with those more advanced elements.
Q9b. What happens if my park
is not listed?
SmartBookers has been developed so that we can easily add new parks. Either add
it yourself when adding your caravan or drop us an email and we will do it for